At CenterGrid, we understand how critical the efficient use of your IT systems are to your day-to-day operations. We pride ourselves on providing clients with always available, best-in-class, US-based IT support services. Our high availability service ensures that your Service Desk team will always be there to support your IT systems and applications. Our service also ensures that your employee technical problems are resolved quickly and efficiently by helpful, friendly and knowledgeable technicians. CenterGrid uses ITIL-based, industry best practices that focuses on business outcomes to allow your employees to focus on your core business needs.
With CenterGrid’s US-based 24×7×365 Service Desk, you gain responsive user support and reporting from a professional team of trained Service Desk specialists. Our Service Desk is led by a team of seasoned professionals that have over 60+ years of combined enterprise Service Desk support. Our operations are available 24×7×365 with two US Service Desk centers in Detroit, Michigan and Hamilton, Ohio
CenterGrid Service Desk is integrated with all CenterGrid cloud and managed IT services
your organization may need. Remote Work gets simpler and more productive with services like CenterGrid Compass Desktop as a Service
(DaaS) and Compass Cloud
(IaaS) located together. Integration prevents ball drops and finger pointing that you may find with a disjointed approach using multiple standalone providers.