CenterGrid

CenterGrid Service Desk

Do You Have These Challenges?

  • Does your IT staff get bogged down fixing end-user issues?
  • Who covers if an employee is sick or on vacation? Does this cause burnout or create backlog?
  • Are you able to provide end-user support in a Work From Home world where help is needed 24x7x365?
  • Are members of your IT staff pulled off important initiatives to deal with user issues or training needs?
  • Are you struggling to run your IT organization with a focus on technical support AND customer service?
  • Is your IT staff stretched too thin?
  • Are your IT costs escalating?

Why use CenterGrid Service Desk?

At CenterGrid, we understand how critical the efficient use of your IT systems are to your day-to-day operations. We pride ourselves on providing clients with always available, best-in-class, US-based IT support services. Our high availability service ensures that your Service Desk team will always be there to support your IT systems and applications.  Our service also ensures that your employee technical problems are resolved quickly and efficiently by helpful, friendly and knowledgeable technicians. CenterGrid uses ITIL-based, industry best practices that focuses on business outcomes to allow your employees to focus on your core business needs. With CenterGrid’s US-based 24×7×365 Service Desk, you gain responsive user support and reporting from a professional team of trained Service Desk specialists. Our Service Desk is led by a team of seasoned professionals that have over 60+ years of combined enterprise Service Desk support.  Our operations are available 24×7×365 with two US Service Desk centers in Detroit, Michigan and Hamilton, Ohio. CenterGrid Service Desk is integrated with all CenterGrid cloud and managed IT services your organization may need.   Remote Work gets simpler and more productive with services like CenterGrid Compass Desktop as a Service (DaaS) and Compass Cloud (IaaS) located together. Integration prevents ball drops and finger pointing that you may find with a disjointed approach using multiple standalone providers.

Features

Features of CenterGrid Service Desk include:

  • Incident and Service Request management while applying proper classification and prioritization code
  • Guaranteed Service Levels for Incidents and Service Requests to meet your business requirements
  • Escalation of Incidents and Service Requests that cannot be resolved within agreed timelines
  • Support for desktops, laptops, mobile devices, and more
  • Support for Windows and Mac operating systems
  • Best-in-class US-based customer service

Benefits to your Business

What Can You Expect When You Partner With CenterGrid?

  • Greater Efficiency
  • Happier IT Staff
  • Customer Satisfaction
  • Integrated Services

Greater Efficiency

Allows your internal IT staff to focus on the core business initiatives that drive company growth. Instead of being bogged down with end-user issues, your organization becomes more efficient and focused.

Happier IT Staff

Dealing with minor user issues all day that aren’t a part of the bigger picture can be frustrating for your internal IT staff. This leads to low morale and increased turnover. By utilizing CenterGrid to provide Level 1 end user support, your IT staff can work on more engaging and rewarding technical projects.

Customer Satisfaction

When your users can get support for technical issues 24x7x365, regardless of how busy your internal IT staff may be, a common source of frustration is eliminated, and your employees can be more effective. This has never been more important due to remote workers and varying work schedules during the pandemic and post-pandemic timeframe.

Integrated Services

Whether you are using CenterGrid Service Desk alone or in addition to Compass Desktop as a Service, Compass Cloud, or other CenterGrid cloud and managed IT services, you can count on the One Team from CenterGrid to take care of your business. Gain efficiency and speed with a Service Provider team that works together to get the job done for your users.

Find out more

For more information on how CenterGrid Service Desk can improve the efficiency of your business please contact:

[email protected]

Linkedin

CenterGrid Managed IT Solutions

101 Knightsbridge Dr, Hamilton, OH 45011

(866) 614-5227

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